Shipping Policy

 

Welcome to Souk Cart Store. Our goal is to provide a smooth, reliable, and transparent delivery experience for every customer. Please read our shipping policy before placing an order.

Delivery Coverage

At this time, we deliver within Dubai, United Arab Emirates only.

We may expand our delivery network to additional locations in the future.

Order Processing

Orders are processed after confirmation and are prepared for dispatch as quickly as possible.

Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Time

Estimated delivery time is 3–5 business days from the date your order is confirmed.

While we strive to deliver within the estimated timeframe, occasional delays may occur due to factors beyond our control, including weather conditions, public holidays, courier delays, or operational requirements.

Shipping Charges

Any applicable delivery charges will be clearly displayed during checkout before your order is confirmed.

From time to time, Souk Cart Store may offer free shipping promotions or discounted delivery rates.

Order Tracking

Where available, customers will receive shipping updates or order status notifications using the contact details provided during checkout.

Delivery Responsibility

Please ensure that your shipping address and contact information are accurate when placing your order.

Souk Cart Store is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable or the provided address is incorrect, our delivery partner may attempt redelivery or contact you for further instructions.

Additional delivery charges may apply in certain situations.

Damaged or Missing Orders

If your order arrives damaged, incomplete, or you receive the wrong item, please contact us within 48 hours of delivery.

Include your order number along with clear photos of the package and the item so we can investigate and resolve the issue promptly.

Order Cancellation

Orders may be cancelled within 1 hour of placement.

After this period, orders enter processing and can no longer be cancelled.

Contact Us

If you have any questions regarding shipping or delivery, please contact:

Souk Cart Store

Website: www.soukcart.store

Email: soukcart@gmail.com

Number: +971508404780

Location: Dubai, United Arab Emirates