At Souk Cart Store, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please review the policy below before requesting a return, refund, or cancellation.

Order Cancellation

Orders may be cancelled within one (1) hour of being placed.

After the one-hour cancellation window has passed, your order enters processing and preparation for dispatch. At that stage, cancellation requests cannot be accepted.

To request a cancellation, please contact us as soon as possible at soukcart@gmail.com with your order number.

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Returns

We accept return requests within 14 calendar days of the date your order is delivered.

To qualify for a return, the item must

• Be unused and in its original condition.

• Include all original packaging, accessories, manuals, and tags (if applicable).

• Show no signs of damage, misuse, or alteration.

• Be accompanied by proof of purchase or your order confirmation.

Items that do not meet these requirements may not be eligible for a return.

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Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items cannot be returned unless they arrive damaged or defective:

• Personal care or hygiene products.

• Customized or personalized items.

• Digital products or downloadable content.

• Gift cards.

• Clearance, promotional, or final sale items.

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Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, notify us within 48 hours of delivery by emailing soukcart@gmail.com.

To help us resolve your request quickly, please include:

• Your order number.

• A brief description of the issue.

• Clear photos or videos showing the product and its packaging.

Once reviewed, we'll provide the appropriate solution, which may include a replacement, exchange, store credit, or refund where applicable.

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Return Approval Process

All return requests are reviewed individually.

If your return is approved, we'll provide instructions on how and where to return the item.

Items returned without prior approval may be refused.

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Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed using the original payment method whenever applicable.

Please allow 7–10 business days for the refund to be completed after approval. Processing times may vary depending on your payment provider or financial institution.

For Cash on Delivery (COD) orders, eligible refunds will be processed using an appropriate refund method communicated to you during the approval process.

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Exchanges

We currently do not offer direct product exchanges.

If you would like a different product, please complete the return process (if eligible) and place a new order through our website.

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Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us:

Souk Cart Store

Website: www.soukcart.store

Email: soukcart@gmail.com

Number: +971508404780

Location: Dubai, United Arab Emirates

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